Answers to the questions we’re asked most. If yours isn’t here, contact us.
Choosing a remote
How do I know which remote I need?
Use the remote finder with your opener’s brand and model. The model is usually on a sticker on the motor unit. If you can’t find it, send us a photo of your old remote and we’ll match it.
Will a remote that looks the same work?
Not always. Remotes that look alike can use different codes and frequencies. Always match by your opener model or the part number, not by looks.
What’s the difference between genuine and aftermarket?
Genuine remotes are made by your opener’s manufacturer. Aftermarket remotes are made by another company to work with listed openers, usually for less. Read the full comparison.
Programming
Do I need a technician to set up a new remote?
Usually not. Most remotes are programmed at the opener in a couple of minutes, using the learn button on the motor unit. Each product page links to the programming steps for that remote.
My new remote won’t program. What should I check?
Check the battery is in the right way round, that you’re pressing the opener’s learn button (not the remote’s), and that you press the remote button within the time the instructions give. If it still won’t work, contact us with your opener model and we’ll help.
Orders and delivery
When will my order be sent?
Orders placed by 1pm AEST on a business day are despatched the same day. Orders after 1pm, or on weekends and public holidays, go out the next business day. See shipping for delivery times.
Do you send overseas?
Not at the moment. We deliver within Australia only.
Do I get a tax invoice?
Yes. Your order confirmation email is a tax invoice showing GST and our ABN.
Returns
What if the remote doesn’t work with my opener?
Contact us first. Often it’s a programming step we can help with. If it’s the wrong remote, see our returns and warranty page.